What personal information is collected at our Website and how is it used?
1. Information You Directly Provide through this Site
We collect personal information directly from you to do all the things typically associated with Websites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, responses to survey questions and sizing information.
This information is collected at various places: for instance, when you check out with your online order; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; join the Cozy and Curious Club; enter contests or sweepstakes, or interact with special-event or program offers.
We may also collect information that you provide about people you know. For example, we collect your gift recipient’s contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In all of these instances, we may send a message to your friend or family member on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you. We use personally identifying information to do things like:
• Process your online orders.
• Open an online account at your request.
• Personalize your online experience with content, advertisements and offers that are tailored to your interests and purchase history.
• Provide customer service, whether it’s responding to a request or following up on an order.
• Include you in surveys and contests.
• Enable you to post your content, such as comments or images.
• Facilitate networks of online social activity centered around our products and services.
• Improve our Website, improve the manner in which offers are made on our Website, improve purchase decisions of our visitors and the interactions that visitors have with our Website.
• Enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment.
• Market products and services for our brand-for instance, we may add you to the Cozy and Curious email list when you make an online purchase or sign-up to receive emails. We may also use this information (such as your email address) to display tailored online advertisements (such as banner ads) on Websites you visit.
2. Information We Observe or Collect through Technology
a. Navigational Information
When you visit this Website, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information doesn’t contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it.
b. Cookies and Clear gifs
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that’s stored by your Web browser on your computer. It’s used to do things like see how you navigate our Website, what you click on, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and both your online and offline (e.g., in-store) interactions and purchase history.
For information about your options with respect to cookies, see “What choices do you have over how your information is used?” below.
3. Information Others Observe or Collect through Technology
Third-party service providers help us provide certain features on our site and analyze our visitor’s site and purchase preferences. They may also help us deliver ads to you about our products through banner ads when you visit other Websites (somtimes referred to as "online network advertising"). The following provides more information about these service providers and the choices you have with respect to their services.
We use third-party services to provide certain features on our Website. These third parties use some or all of the technologies described in Information We Observe or Collect Through Technology to provide these features.
We contract with analytics companies to better understand your use of our Websites, and Web capabilities like embeddable widgets. These third parties may serve surveys to determine satisfaction with the Website and then tie the responses to actual behavior on the Website, which will allow us to improve our Websites and Web capabilities. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
We contract with third-party advertising companies which may, in turn (1) place, use, and rely on, cookies and Web beacons when you interact with us through our Websites and our email to obtain information about customer interactions with us; (2) help us determine which of our products you may like, based on both your online and offline (e.g., in-store) shopping histories with us; (3) use your basic personal information (such as name, address and email address) to help us associate your online and stores purchases and interactions through and with us; and (4) deliver personalized online display and banner advertising to you on our Website and other Websites including social media Websites,, based on those purchases and interactions. If you’d like more information about how online network advertising works and what your choices are for the information that’s collected via these third-party cookies, please see What Choices do You have Over how Your Information is Used?
How does this Website interact with third-party Websites and content?
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don’t endorse or generally have any affiliation with these third parties. And we don’t control and aren’t responsible for their Web practices. Whether the third-party content appears within our Web environment (like a map frame), or you leave our Website for another site to view it, those service provider’s terms, conditions, and privacy policies govern your online experience (unless there’s a conspicuously posted statement by us that says otherwise). Please view their terms of service and privacy policies, if you have any question about their practices.
Here’s a partial list of the sites or content of these third parties:
1. Interactive Maps
We may facilitate easy access to the online maps of content providers like Google. There you can get quick location, driving, and contact information for our stores.
2. Sweepstakes, Contests, and Survey Sites
3. Social Networking or Other User-Generated-Content Sites, and Other Websites
4. International Checkout
What choices do you have over how your information is used?
If you’re receiving Cozy and Curious commercial email, you may stop future delivery by following the removal instructions located at the bottom of each email or by completing the removal from e-mail form. Opting out of any of these emails will not stop operational or transactional messages such as password-reset or account related information from the brand or line of business in question. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we’ll share your e-mail address with the specific third party in question. Please review their privacy policies to see how they treat your personal information.
2. Mobile Messaging
If you’ve signed up for mobile text messaging offers but later decide you no longer wish to receive offers, simply follow the opt-out instructions included in the mobile message.
3. Cookies, Clear Gifs, and Online Network Advertising
How do you update your personal information?
We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information, and other account information, by logging onto our site (e.g., Your Account on the CozyandCurious Website).
How do you access your personal information?
Depending on the jurisdiction in which you reside, you may have the right to access, update and correct inaccuracies in your personal information in our records, subject to limited exceptions prescribed by law.
How do we secure your information on our site?
This Website has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that’s transmitted over the Internet. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
Where is personal information stored and processed?
We may store and process personal information in the United States and other countries.
When was this policy last updated?
If you’re concerned about how your personal information is used, please visit our site often for this and other important announcements about CozyandCurious.com.
This Privacy Statement is effective September 1, 2017.